We want you and your pets to be completely satisfied with your purchase. If an item isn’t quite right, we make returning it simple and hassle-free.
1️⃣ Return Eligibility
To qualify for a return, the following must apply:
Return request submitted within 5 days of delivery
Items must be unused, unwashed, and in original packaging
Proof of purchase (order confirmation) is required
Note: Certain products, such as opened food, grooming items, or personalized goods, cannot be returned unless defective.
2️⃣ Items Not Eligible for Return
Opened or expired food and treats
Used toys, bedding, or accessories
Products damaged by improper use
Gift cards, discounts, or promotional items
3️⃣ Damaged or Defective Items
If your order arrives damaged, defective, or not as expected:
Contact us immediately via the Contact Page
We’ll review your case and offer a suitable solution, which may include:
Replacement item
Store credit
Full refund
4️⃣ How to Return
To start a return:
Submit a return request through the Contact Page
Provide your order number and reason for the return
Wait for our team to confirm and send detailed instructions
5️⃣ Refunds
After we receive and inspect your returned item, refunds will be issued to the original payment method. Please allow up to 5 business days for the refund to appear in your account.
6️⃣ Exchanges
We do not process direct exchanges. To get a different item, return the original product and place a new order.
Need Help?
Our support team is happy to assist. Reach out via the Contact Page, and we’ll guide you through the process step by step.
