Thank you for choosing us for your pet products. We strive to ensure every order reaches you safely, quickly, and without any hassle. Below, you’ll find all the details about how we handle shipping and delivery.
1️⃣ Order Processing
Most orders are prepared and dispatched within 1–3 business days (excluding weekends and holidays).
Once your order ships, you’ll receive a confirmation along with tracking information.
If delays occur due to stock shortages, high demand, or other reasons, we’ll keep you updated.
2️⃣ Shipping Options & Costs
At checkout, you can select from multiple delivery methods:
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Shipping costs are calculated automatically based on your location and chosen method.
3️⃣ Delivery Regions
We currently ship to addresses within [your region/country] only.
Please note: P.O. boxes and international addresses are not supported at this time.
4️⃣ Tracking Your Order
Once your order is shipped, you’ll receive tracking details so you can monitor your package every step of the way.
5️⃣ Possible Delivery Delays
While we aim to meet estimated delivery times, some delays may occur due to:
Severe weather or natural events
Carrier delays beyond our control
Remote or hard-to-reach areas
Seasonal surges in orders
We cannot be held responsible for delays after the package is handed to the courier.
6️⃣ Damaged or Missing Orders
If your order arrives damaged, incomplete, or doesn’t arrive:
Contact us through the Contact Page
Include your order number and any photos or details
We’ll review the issue and arrange the best solution—replacement, reshipment, or refund.
7️⃣ Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for delays, lost items, or returns caused by incorrect or incomplete addresses provided by customers.
8️⃣ Need Assistance?
For any questions about shipping or delivery, reach out via the Contact Page, and our team will be happy to help.
